Veterinary Client Service Representative

Star Valley Veterinary Clinic; Wantagh (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

4-day workweek

Benefits package

PTO 40 hours first year

401(k) match

Job summary

South Shore Animal Hospital, A PetOne Veterinary Hospital is seeking a friendly Client Service Representative to welcome clients and their pets, schedule appointments, and handle payments with care. You will interact across channels, support the veterinary team, and help ensure an excellent client experience in a busy clinic.

Ideal candidates are strong communicators, calm under pressure, detail-oriented, and eager to learn new software.

Qualifications

• Experience in customer service environment preferred.
• Knowledge of pet care is a plus.
• Ability to learn new software and processes.

Responsibilities

• Welcome clients and pets with warmth and professionalism.
• Provide exceptional service in person, over the phone, and through other channels.
• Schedule appointments, manage client information, and process payments accurately.
• Listen to questions and concerns and help find thoughtful solutions.
• Collaborate with our medical and support teams to coordinate care.
• Stay organized and detail-oriented in a busy environment.
• Pursue improvements to the client experience.

Skills

Excellent communication

Active listening

Customer service

Organizational skills

Job description

Hospital Name: South Shore Animal Hospital, A PetOne Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Be the person who makes a great experience even better.

At South Shore Animal Hospital, we believe caring for pets means caring for the people who love them, too. We’re looking for a detail-oriented, compassionate Client Service Representative who takes pride in creating exceptional experiences and thrives as part of a collaborative team.

If you’re warm, dependable, organized, and the kind of person who notices the little things and genuinely loves helping people and pets, we’d love to meet you.

What You’ll Do

You’ll be a key part of our client experience, helping pet parents feel welcomed, heard, and confident in their pet’s care.

Your day-to-day will include:

• Welcoming clients and their pets with warmth and professionalism
• Providing exceptional service in person, over the phone, and through other communication channels
• Scheduling appointments, managing client information, and processing payments accurately
• Listening to questions and concerns and helping find thoughtful solutions
• Communicating and collaborating with our medical and support teams
• Staying organized and detail-oriented in a busy environment
• Following through on commitments and looking for ways to improve the client experience

Who We’re Looking For

You’ll be a great fit if you:

• Are an excellent communicator and listener
• Stay calm, kind, and solutions-focused under pressure
• Have strong attention to detail and organizational skills
• Enjoy working collaboratively and supporting your teammates
• Take ownership and follow through
• Are comfortable learning new technology and processes
• Have customer service, hospitality, veterinary, medical, or other client-facing experience
• Genuinely care about animals and understand how important they are to their families

Veterinary experience is a plus, but we value attitude, character, and a commitment to excellent service just as highly.

We’re better as one. We collaborate, support one another, and hold each other accountable.

We lead with compassion. We’re warm, welcoming, and empathetic. We put pets and their parents first.

We care about results. We pursue excellence, solve problems, and continually look for ways to do better.

We do the right thing. We act with honesty, transparency, integrity, and pride in the care we provide.

What We Offer

• $20–$23/hour, based on experience
• 4-day workweek
• Comprehensive benefits, including medical, dental, vision, HSA, and a matched 401(k)
• 40 hours of paid time off in your first year
• A supportive, collaborative team that has your back
• Opportunities to learn and grow
• The opportunity to make a meaningful difference in the lives of pets and their families

If you want to do meaningful work with a team that genuinely cares about pets, people, and each other, we’d love to hear from you.