Pet Care Client Advocate - Part-Time & Growth

BEBT; Iowa City (IA); Vor Ort; USD 21.000 - 30.000; Teilzeit

Benefits dieser Stelle

401(k) matching

Tuition Support Program

Employee pet discounts

Paid Time Off

Sick Time / Paid Time Off

Employee discount program

Professional development opportunities

Uniform allowance

Zusammenfassung

Bright Eyes & Bushy Tails Veterinary Hospital in Iowa City is hiring a Part-Time Client Service Representative to join a six-doctor team. You will welcome clients, schedule appointments, handle payments, and support a busy medical environment with empathy and professionalism.

The role offers a three-day workweek, a collaborative culture, and a range of benefits and growth opportunities. Previous veterinary client service or hospitality experience is preferred.

Qualifikationen

• Strong communication and active listening skills with empathy.
• Ability to stay calm in a fast-paced veterinary setting.
• Attention to detail and organized record keeping.

Aufgaben

• Welcome clients and patients warmly with empathy and professionalism.
• Manage appointment scheduling and multi-doctor calendars.
• Process payments and communicate pricing, policies, and services clearly.
• Handle high call volumes and balance competing priorities efficiently.
• Recognize and communicate urgent or emergent concerns to the medical team promptly.
• Collaborate with doctors and technicians to support smooth workflows and patient care.

Kenntnisse

Customer service

Communication

Active listening

De-escalation

Problem solving

Organization

Jobbeschreibung

Bright Eyes & Bushy Tails Veterinary Hospital in Iowa City is hiring a Part-Time Client Service Representative to join a six-doctor team. You will welcome clients, schedule appointments, handle payments, and support a busy medical environment with empathy and professionalism.

The role offers a three-day workweek, a collaborative culture, and a range of benefits and growth opportunities. Previous veterinary client service or hospitality experience is preferred.