Pet Care Client Service Specialist | Growth & CE

Pet Services of Washington, P.S.; Denver (CO); Sur place; USD 27 000 - 30 000; Plein temps

Résumé du poste

VCA Alameda East Veterinary Hospital is hiring a Client Service Representative for the day shift. You will be the welcoming face for clients and their pets, handling phones, scheduling, and patient records with a focus on compassionate, efficient service.

You will collaborate with veterinarians and techs to ensure a smooth visit experience, educate clients on services, and support the hospital team in delivering exceptional care in a fast-paced setting.

Qualifications

• Experience in client-facing roles preferred.
• Ability to communicate clearly with clients and team members.
• Comfort with handling multiple tasks in a fast-paced environment.
• A patient, compassionate approach when assisting pet owners.

Responsabilités

• Provide outstanding front-desk service to clients and their pets.
• Greet clients warmly and set a positive tone for visits.
• Answer multi-line phones and assist clients professionally and empathetically.
• Schedule appointments and coordinate emergency and specialty visits.
• Explain treatment estimates and assist with payments and insurance processes.
• Maintain accurate medical records and correspondence.
• Educate clients about hospital services and preventive care.
• Collaborate with veterinarians and staff to deliver exceptional care.

Connaissances

Customer service

Communication

Multitasking

Empathy

Description du poste

VCA Alameda East Veterinary Hospital is hiring a Client Service Representative for the day shift. You will be the welcoming face for clients and their pets, handling phones, scheduling, and patient records with a focus on compassionate, efficient service.

You will collaborate with veterinarians and techs to ensure a smooth visit experience, educate clients on services, and support the hospital team in delivering exceptional care in a fast-paced setting.