Pet Care Client Services Specialist

MARS Veterinary; Reno (NV); Vor Ort; USD 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Paid vacation

401(k)

Zusammenfassung

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will serve as the pivotal link in patient care, greeting clients, managing appointments, handling payments, and guiding pets through exam rooms.

You will also advise on products and services while educating clients on basic pet care. Our hospital emphasizes compassionate service as part of a mission to support pet health.

Qualifikationen

• Experience in client-facing service roles.
• Ability to explain fees and process payments.
• Comfort with recommending products and services for pets.

Aufgaben

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining hospital cleanliness and organization.

Kenntnisse

Customer service

Scheduling

Communication

Problem solving

Jobbeschreibung

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will serve as the pivotal link in patient care, greeting clients, managing appointments, handling payments, and guiding pets through exam rooms.

You will also advise on products and services while educating clients on basic pet care. Our hospital emphasizes compassionate service as part of a mission to support pet health.