Pet Care & Client Services Specialist

VCA Animal Hospitals, Inc; Orange (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

VCA Orange Animal Hospital in Orange, CA is seeking a personable Client Service Representative/Kennel Assistant to act as the face of the clinic and deliver exceptional service to clients and their pets.

The CSR will greet visitors, answer phones, schedule appointments, discuss fees, and assist with product recommendations, while Kennel Assistant duties ensure clean facilities and attentive care for dogs and cats. Benefits include medical/dental/vision and more.

Qualifications

• Excellent listening and communication skills required.
• Compassion for pets and people, and awareness of others’ reactions.
• Proven decision‑making skills to choose appropriate action.
• Ability to integrate new information into problem solving.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments; present and explain fees.
• Assist in selecting and obtaining products and services, including prescriptions.
• Educate clients on general pet care and non‑medical topics.

Skills

Excellent listening and communication

Compassion for pets and people

Decision-making

Problem-solving

Alternative work week availability

Saturday availability

Lifting up to 40 lbs

Education

High School Diploma/GED or equivalent

Job description

VCA Orange Animal Hospital in Orange, CA is seeking a personable Client Service Representative/Kennel Assistant to act as the face of the clinic and deliver exceptional service to clients and their pets.

The CSR will greet visitors, answer phones, schedule appointments, discuss fees, and assist with product recommendations, while Kennel Assistant duties ensure clean facilities and attentive care for dogs and cats. Benefits include medical/dental/vision and more.