Customer service representative

Pet Services of Washington, P.S.; Orange (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Pet discounts

Job summary

VCA Orange Animal Hospital in Orange, CA seeks a Client Service Representative/Kennel Assistant to greet clients, manage schedules, handle payments, and assist with pet care tasks. The role supports hospital flow and patient comfort while maintaining records and delivering compassionate customer service.

We offer competitive pay, an 4x10 hour shift schedule, and a comprehensive benefits package including pet discounts.

Qualifications

• High School Diploma or GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, and awareness of others' reactions.
• Proven decision-making skills to choose the best action.

Responsibilities

• Greet visitors, answer phones, guide clients and pets to exam rooms.
• Schedule and confirm appointments; present and explain fees.
• Assist with products, prescriptions and client education on basic pet care.
• Maintain medical records, charts and correspondence.

Skills

Customer service

Communication

Compassion for pets

Decision making

Problem solving

Stamina

Education

High School Diploma/GED

Job description

Client Service Representative/Kennel Assistant

VCA Orange Animal Hospital, in Orange, CA is looking for a dedicated and personable Client Service Representative/Kennel Assistant.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

As the point of care for our boarding patients and hospital facilities, the Kennel Assistant is the foundation for hospital flow and cleanliness and is responsible for:

• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times-both inside and outside.
• Cleaning and sanitizing cages to maintain hygiene standards.
• Feeding and providing attentive care for dogs and cats.
• Walking dogs to ensure exercise and mental stimulation.
• Bathing dogs to keep them clean and comfortable.
• Managing all laundry duties for the facility and staff.
• Cleaning and maintaining all areas of the hospital premises.
• Assisting Doctors and Technicians with patient care when necessary.

We are looking for an individual who is reliable, detail-oriented, and shares our commitment to excellence.

QUALIFICATIONS

• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem solving
• Availability to work an "alternative work week" schedule consisting of 4, 10 hour shifts per week (shifts might be for CSR or Kennel Assistant based on hospital need)
• Availability to work Saturday as one of the weekly shifts
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Initial training and onboarding schedule will be Tuesdays, Wednesdays, Fridays, and Saturdays. After initial training, regular schedule will be Mondays, Thursdays, Fridays, and Saturdays.

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The pay range for this position is $17 to $19 per hour, depending on experience and other factors.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)