Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Mesa (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

VCA Animal Hospitals, Inc in Mesa, AZ seeks an experienced Client Service Representative to greet clients, schedule visits, and guide pets to exam rooms.

You will handle payments, explain fees, educate clients on basic pet care, maintain medical records, and support hospital operations to ensure a clean, welcoming environment.

If you are personable, professional, and passionate about animal health, join a team that values service excellence and compassionate care.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and contacting prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products, services, and general pet care.
• Managing medical records, charts, and correspondence.
• Keeping the hospital neat and clean inside and outside.

Job description

VCA Animal Hospitals, Inc in Mesa, AZ seeks an experienced Client Service Representative to greet clients, schedule visits, and guide pets to exam rooms.

You will handle payments, explain fees, educate clients on basic pet care, maintain medical records, and support hospital operations to ensure a clean, welcoming environment.

If you are personable, professional, and passionate about animal health, join a team that values service excellence and compassionate care.