Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid vacation/sick days

401(k) with company match

Employee pet discounts

Job summary

VCA Veterinary Specialist of the Valley in Los Angeles is seeking an experienced Client Service Representative to be the friendly face of the practice, greeting clients, scheduling exams, processing payments, and guiding pets and their owners through visits.

You will educate clients on routine care, manage medical records, and help with product recommendations while keeping the clinic neat and welcoming. Competitive pay and a generous benefits package are provided.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Ability to greet visitors, answer phones, and guide clients and their pets.

Responsibilities

• Greet visitors and answer phones; guide clients and pets to exam rooms.
• Schedule and confirm appointments; perform outbound follow-ups.

Skills

Customer service

Phone etiquette

Appointment scheduling

Cash handling

Product recommendations

Client education

Medical records management

Team collaboration

Job description

VCA Veterinary Specialist of the Valley in Los Angeles is seeking an experienced Client Service Representative to be the friendly face of the practice, greeting clients, scheduling exams, processing payments, and guiding pets and their owners through visits.

You will educate clients on routine care, manage medical records, and help with product recommendations while keeping the clinic neat and welcoming. Competitive pay and a generous benefits package are provided.