Veterinary Client Experience Specialist

Vicar Operating, Inc. dba VCA; Los Angeles (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Employee pet discounts

Job summary

VCA North Main Street Veterinary Clinic in Los Angeles is seeking an experienced Client Service Representative to join our AAHA-accredited, multi-doctor team. The CSR represents the face of the hospital, delivering world-class service to pets and their owners.

You will schedule appointments, handle payments, explain fees, recommend products, educate clients on pet care, and keep medical records organized. We offer competitive pay, medical/dental/vision, 401(k), and generous pet discounts, with

Qualifications

• Experience in customer service preferred but training provided.
• Strong communication and interpersonal skills required.
• Ability to explain fees and process payments to clients.

Responsibilities

• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care.
• Maintain medical records and correspondence.
• Keep the hospital tidy inside and outside.

Skills

Customer service

Scheduling

Communication

Sales assistance

Job description

VCA North Main Street Veterinary Clinic in Los Angeles is seeking an experienced Client Service Representative to join our AAHA-accredited, multi-doctor team. The CSR represents the face of the hospital, delivering world-class service to pets and their owners.

You will schedule appointments, handle payments, explain fees, recommend products, educate clients on pet care, and keep medical records organized. We offer competitive pay, medical/dental/vision, 401(k), and generous pet discounts, with