Pet Care Client Services Specialist

Pet Services of Washington, P.S.; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous pet care discounts

Paid time off and holiday pay

401(k) with company match

Continuing education and career growth

Job summary

VCA Animal Hospitals is seeking a Client Service Representative (CSR) to join our team in Denver, CO. The CSR will greet clients and pets, schedule and confirm appointments, handle payments, and provide product recommendations while educating clients on basic pet care.

This on-site role focuses on delivering compassionate service and maintaining accurate records in a fast-paced hospital setting. Ideal candidates will be personable, professional, and customer-focused, with the ability to manage

Qualifications

• Must provide exceptional customer service and greet clients.
• Ability to answer phones and escort clients and pets to exam rooms.
• Strong communication and interpersonal skills to educate clients.

Responsibilities

• Greeting visitors and escorting clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general animal husbandry and non-medical pet care.

Skills

Customer service

Phone handling

Appointment scheduling

Follow-up calls

Payments processing

Product recommendations

Client education

Job description

VCA Animal Hospitals is seeking a Client Service Representative (CSR) to join our team in Denver, CO. The CSR will greet clients and pets, schedule and confirm appointments, handle payments, and provide product recommendations while educating clients on basic pet care.

This on-site role focuses on delivering compassionate service and maintaining accurate records in a fast-paced hospital setting. Ideal candidates will be personable, professional, and customer-focused, with the ability to manage