Pet Care Client Services Specialist

VCA Animal Hospitals; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental benefits

Pet discounts

401(k)

Job summary

VCA Old Town Animal Hospital in Alexandria, VA is seeking a friendly Client Service Representative to be the face of the practice and greet clients and their pets, manage the front desk, and support the clinical team.

You will schedule appointments, explain fees, process payments, and assist with client education on basic pet care. The role offers competitive pay and benefits, plus employee discounts on veterinary services.

Qualifications

• Experience as a Client Service Representative or front desk experience in a veterinary or healthcare setting.
• Strong customer service and communication skills.
• Ability to explain fees and process payments.
• Knowledge of basic pet care and husbandry helpful.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Educate clients on products, services, and basic pet care.
• Maintain medical records, charts and correspondence.
• Keep the hospital clean and organized at all times.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Sales

Job description

VCA Old Town Animal Hospital in Alexandria, VA is seeking a friendly Client Service Representative to be the face of the practice and greet clients and their pets, manage the front desk, and support the clinical team.

You will schedule appointments, explain fees, process payments, and assist with client education on basic pet care. The role offers competitive pay and benefits, plus employee discounts on veterinary services.