Veterinary Client Services Pro | Front Desk

Pet Services of Washington, P.S.; Alexandria (VA); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Competitive pay $19/hr

Comprehensive benefits (medical/dental

Paid vacation (FT)

401(k)

Pet care discounts

Résumé du poste

VCA Alexandria Animal Hospital is seeking a Client Service Representative to join our growing 11-doctor practice and deliver high-quality client service. The role supports scheduling, payments, product recommendations, and client education in a hospital setting.

Hours are 11am–7pm with a Saturday rotation, and the team emphasizes compassionate, professional patient care. Prior client-service experience and strong communication skills are required.

Qualifications

• At least one year of proven past experience in client service.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including weekends.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsabilités

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services and educate clients on pet care.
• Manage medical records, charts, reports and correspondence.

Connaissances

Customer service

Communication

Empathy

Decision making

Problem solving

Formation

High School Diploma/GED or equivalent

Outils

Microsoft Office

Description du poste

VCA Alexandria Animal Hospital is seeking a Client Service Representative to join our growing 11-doctor practice and deliver high-quality client service. The role supports scheduling, payments, product recommendations, and client education in a hospital setting.

Hours are 11am–7pm with a Saturday rotation, and the team emphasizes compassionate, professional patient care. Prior client-service experience and strong communication skills are required.