Client Service Representative VCA Old Town Animal Hospital

VCA Animal Hospitals; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental benefits

Pet discounts

401(k)

Job summary

VCA Old Town Animal Hospital in Alexandria, VA is seeking a friendly Client Service Representative to be the face of the practice and greet clients and their pets, manage the front desk, and support the clinical team.

You will schedule appointments, explain fees, process payments, and assist with client education on basic pet care. The role offers competitive pay and benefits, plus employee discounts on veterinary services.

Qualifications

• Experience as a Client Service Representative or front desk experience in a veterinary or healthcare setting.
• Strong customer service and communication skills.
• Ability to explain fees and process payments.
• Knowledge of basic pet care and husbandry helpful.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Educate clients on products, services, and basic pet care.
• Maintain medical records, charts and correspondence.
• Keep the hospital clean and organized at all times.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Sales

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team at VCA Old Town Animal Hospital in Alexandria, VA.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com