Pet Care Client Services Coordinator

Banfield Pet Hospital; San Antonio (TX); On-site; USD 19,000 - 23,000; Full time

Job summary

Banfield Pet Hospital in San Antonio is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and to support the veterinary team. You will help ensure smooth operations, effective communication, and a welcoming environment that encourages visits and referrals.

This role focuses on client education, scheduling, documentation, and providing professional service. You will work with a team to maximize productivity while maintaining high standards of care and

Responsibilities

• Live by the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing clients and pets to ensure excellent care and productivity.
• Maximize the number of pets seen by the hospital team through a well-organized, efficient operation.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventive care, and hospital services.
• Assist incoming clients with documentation, pet information, and identification; ensure prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative tasks as needed and other duties as assigned.

Job description

Banfield Pet Hospital in San Antonio is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and to support the veterinary team. You will help ensure smooth operations, effective communication, and a welcoming environment that encourages visits and referrals.

This role focuses on client education, scheduling, documentation, and providing professional service. You will work with a team to maximize productivity while maintaining high standards of care and