Pet Care Client Experience Coordinator

Banfield Pet Hospital; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Banfield Pet Hospital in San Antonio, TX is seeking a Client Service Coordinator to manage client flow and support the veterinary team. You will engage clients, educate them about pet health and wellness plans, and ensure a welcoming hospital experience that encourages visits and referrals.

The role emphasizes professional service, collaboration with the veterinary staff, and adherence to our care standards to optimize client satisfaction and pet welfare in a busy hospital setting.

Qualifications

• Experience in client service is preferred.
• Strong communication skills with clients and team members.
• Ability to educate clients about pet health and wellness services.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist

Skills

Client communication

Customer service

Effective communication

Job description

Banfield Pet Hospital in San Antonio, TX is seeking a Client Service Coordinator to manage client flow and support the veterinary team. You will engage clients, educate them about pet health and wellness plans, and ensure a welcoming hospital experience that encourages visits and referrals.

The role emphasizes professional service, collaboration with the veterinary staff, and adherence to our care standards to optimize client satisfaction and pet welfare in a busy hospital setting.