Pet Care & Client Services Coordinator

Medical Management International, Inc.; Eastvale (CA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and maintain superior client communication in a welcoming hospital environment.

You will educate clients on wellness plans, assist with documentation, schedule appointments, and process prescriptions and invoices, while supporting a productive, friendly team focused on preventative care.

Qualifications

• Leadership is required to guide a team and ensure patient care quality.
• Customer Focus and client communication are essential for welcoming clients and pets.
• Integrity & Trust are core to our professional culture and teamwork.

Responsibilities

• Lead and exemplify Banfield's principles within self and team.
• Recruit new clients by promoting hospital services and routing client flow for productivity.
• Maximize pet visits through a well-run hospital and wellness plan support.
• Provide exceptional service; welcome clients and educate them about pet health.
• Educate clients about Optimum Wellness Plans and preventive care.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and maintain superior client communication in a welcoming hospital environment.

You will educate clients on wellness plans, assist with documentation, schedule appointments, and process prescriptions and invoices, while supporting a productive, friendly team focused on preventative care.