Pet Care Client Experience Coordinator

Medical Management International, Inc.; Town of Florida (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) plan with company match

Paid Time Off and Holidays

Life Insurance

Flex Spending Accounts

Job summary

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive client and pet flow, educate clients on wellness plans, and ensure a welcoming, efficient hospital experience. You will support the veterinary team and handle documentation, invoicing, and scheduling with a focus on quality client care.

The role emphasizes strong communication, integrity, and attention to detail, with opportunities for growth within a drug-free, equal opportunity employer.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in customer service or client-facing roles is expected.
• Strong communication and computer skills are essential.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Promote hospital services and educate clients about wellness plans.
• Provide exceptional service, ensuring clients and pets are comfortable.
• Assist with documentation, invoicing, and scheduling.
• Support the veterinary team and maintain professional conduct.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Communication Skills

Time Management

Team Collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive client and pet flow, educate clients on wellness plans, and ensure a welcoming, efficient hospital experience. You will support the veterinary team and handle documentation, invoicing, and scheduling with a focus on quality client care.

The role emphasizes strong communication, integrity, and attention to detail, with opportunities for growth within a drug-free, equal opportunity employer.