Pet Care Client Service Specialist (Late Shift)

VCA Animal Hospitals, Inc; Florida; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation / sick days

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative for a late shift. You will greet clients and their pets, handle scheduling, and process payments while explaining fees and services.

The role requires attentiveness to client needs and maintaining accurate records. Ideal candidates possess strong customer service skills, are comfortable with upselling products, and can educate clients on basic pet care.

Qualifications

• Customer service experience required.
• Must be available weekends and some holidays.
• Ability to explain fees and process payments clearly.
• Educate clients on basic pet care and products.
• Maintain accurate medical records and documentation.

Responsibilities

• Greet clients and assist them with check-in and check-out.
• Answer phones, schedule and confirm appointments.
• Place outbound follow-up calls to clients and prospective clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain clean and organized work areas and hospital spaces.

Skills

Customer service

Cash handling

Scheduling

Telephone etiquette

Product knowledge

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative for a late shift. You will greet clients and their pets, handle scheduling, and process payments while explaining fees and services.

The role requires attentiveness to client needs and maintaining accurate records. Ideal candidates possess strong customer service skills, are comfortable with upselling products, and can educate clients on basic pet care.