Receptionist

VCA Animal Hospitals, Inc; Florida; Presencial; USD 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid vacation / sick days

Employee pet discounts

Descripción de la vacante

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative for a late shift. You will greet clients and their pets, handle scheduling, and process payments while explaining fees and services.

The role requires attentiveness to client needs and maintaining accurate records. Ideal candidates possess strong customer service skills, are comfortable with upselling products, and can educate clients on basic pet care.

Formación

• Customer service experience required.
• Must be available weekends and some holidays.
• Ability to explain fees and process payments clearly.
• Educate clients on basic pet care and products.
• Maintain accurate medical records and documentation.

Responsabilidades

• Greet clients and assist them with check-in and check-out.
• Answer phones, schedule and confirm appointments.
• Place outbound follow-up calls to clients and prospective clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain clean and organized work areas and hospital spaces.

Conocimientos

Customer service

Cash handling

Scheduling

Telephone etiquette

Product knowledge

Educación

High school diploma or equivalent

Herramientas

POS system

Microsoft Office

Descripción del empleo

Client Service Representative: LATE SHIFT

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owners' expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

MUST BE AVAILABLE TO WORK WEEKENDS AND SOME HOLIDAYS.

• This is a late shift position. Must be able to work until midnight).

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com