Pet Care Client Service Coordinator

Mars Petcare; Superior (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Banfield Pet Hospital in Superior, CO seeks a Client Service Coordinator to drive client and pet flow, maximize hospital productivity, and maintain excellent client communications. You will educate clients on wellness plans and services while ensuring a welcoming, efficient experience.

The role emphasizes processing new client information, assisting outgoing clients with instructions and invoices, and supporting the veterinary team to promote high-quality care.

Qualifications

• One year of related experience preferred with customer service.
• High School Diploma or equivalent preferred.
• Must have mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently.

Responsibilities

• Live and exemplify the Five Principles of Mars within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits and educating clients about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing required documentation and entering all pet information.

Skills

Customer Focus

Time Management

Communication Skills

Organizational Ability

Multitasking

Fluent English

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Superior, CO seeks a Client Service Coordinator to drive client and pet flow, maximize hospital productivity, and maintain excellent client communications. You will educate clients on wellness plans and services while ensuring a welcoming, efficient experience.

The role emphasizes processing new client information, assisting outgoing clients with instructions and invoices, and supporting the veterinary team to promote high-quality care.