Pet Care Client Experience Specialist

Lakefield Veterinary Group; Town of Carmel (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative to recruit new clients and promote hospital services. You will welcome clients and pets, educate on preventative care, and coordinate care with the veterinary team to ensure smooth visits.

Responsibilities include scheduling, handling inquiries, processing payments, and promoting products. A high school diploma is required, with 1+ years in retail or customer service preferred.

Qualifications

• Provide effective customer service principles.
• Demonstrate basic medical terminology.
• Proficient in Microsoft Office and clinic software.

Responsibilities

• Greet clients and pets and ensure comfort in the hospital.
• Document and enter pet history and requested services.
• Direct client flow to maximize productivity of the veterinary team.

Skills

Customer service

Microsoft Office

Communication

Time management

Attention to detail

Multi-tasking

Education

High School Diploma or GED

Tools

Practice management software

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative to recruit new clients and promote hospital services. You will welcome clients and pets, educate on preventative care, and coordinate care with the veterinary team to ensure smooth visits.

Responsibilities include scheduling, handling inquiries, processing payments, and promoting products. A high school diploma is required, with 1+ years in retail or customer service preferred.