Pet Care Client Services Specialist

143755 Great Lakes Animal Hospital; Michigan; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Growth opportunities

Supportive team culture

Job summary

Great Lakes Animal Hospital seeks a friendly, organized Client Service Representative to join our team. You are the first and last contact for clients, creating a welcoming, efficient, and compassionate experience for pets and their owners.

As part of a fast-paced veterinary setting, you will communicate clearly, multitask effectively, and deliver outstanding client service. Responsibilities include greeting clients, scheduling, processing payments, maintaining records, and supporting

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required; veterinary/medical office experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency; experience with veterinary software is a plus.

Responsibilities

• Greet clients and patients warmly and professionally.
• Manage incoming calls, schedule appointments, and triage inquiries.
• Check clients in and out, verify patient information and services.

Skills

Communication skills

Interpersonal skills

Multitasking

Calm under pressure

Detail-oriented

Organizational skills

Computer proficiency

Veterinary software

Education

High school diploma or equivalent

Tools

Veterinary software

Job description

Great Lakes Animal Hospital seeks a friendly, organized Client Service Representative to join our team. You are the first and last contact for clients, creating a welcoming, efficient, and compassionate experience for pets and their owners.

As part of a fast-paced veterinary setting, you will communicate clearly, multitask effectively, and deliver outstanding client service. Responsibilities include greeting clients, scheduling, processing payments, maintaining records, and supporting