Pet Care Client Experience Specialist

Lakefield Veterinary Group; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lakefield Veterinary Group in Carmel, IN is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. You will welcome clients and pets, collect history, and help drive the flow of patients through the hospital to support the veterinary team.

You’ll schedule visits, answer questions, process payments, and assist with prescriptions and retail products. The role requires strong communication, basic medical terminology, and proficiency with office

Qualifications

• High school diploma or GED is required.
• Basic medical terminology knowledge is preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet clients and pets and educate on preventive care.
• Record pet history and services in the practice management software.
• Schedule client appointments and follow-up exams.
• Process payments and handle cash drawer reconciliation.
• Promote hospital services and products to clients.

Skills

Customer service

Medical terminology

Microsoft Office

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Lakefield Veterinary Group in Carmel, IN is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. You will welcome clients and pets, collect history, and help drive the flow of patients through the hospital to support the veterinary team.

You’ll schedule visits, answer questions, process payments, and assist with prescriptions and retail products. The role requires strong communication, basic medical terminology, and proficiency with office