Veterinary Client Experience Specialist

Lakefield Veterinary Group; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative (CSR) in Houston, TX. You will actively recruit new clients, promote hospital services, and schedule visits to optimize the flow of pets through the hospital.

Your role supports veterinarians and staff while ensuring excellent client communication and care coordination, promoting repeat visits and referrals. You will document patient histories, answer questions, handle payments, and assist with prescriptions and retail

Qualifications

• High School Diploma or GED required.
• 2+ years' experience in veterinary medicine.
• Experience in a medical facility desired.

Responsibilities

• Promote hospital services to clients and educate them about preventive care.
• Schedule client visits and manage the flow of clients and pets to aid productivity.
• Welcome clients and pets and ensure they are comfortable in the hospital.

Skills

Customer service

Medical terminology

Computer skills

Written communication

Active listening

Interpersonal skills

Organization

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative (CSR) in Houston, TX. You will actively recruit new clients, promote hospital services, and schedule visits to optimize the flow of pets through the hospital.

Your role supports veterinarians and staff while ensuring excellent client communication and care coordination, promoting repeat visits and referrals. You will document patient histories, answer questions, handle payments, and assist with prescriptions and retail