Pet Care Client Experience Specialist

Torrington Vet; Torrington, Northern (CT, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

Holidays

401(k) matching

Student loan assistance

Job summary

AmeriVet in Torrington, CT is seeking a Veterinary Client Service Representative to be the first and last point of contact, delivering an exceptional client experience. You will manage appointments, answer calls, process patient information, and coordinate with our medical team to streamline care and communication.

Join a supportive team, work 27-35 hours weekly with alternating Saturdays, and earn $19-$25 per hour.

Qualifications

• Experience as Veterinary Customer Service Representative.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed.

Skills

Vet CSR experience

Communication skills

Tech proficiency

Organization

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet in Torrington, CT is seeking a Veterinary Client Service Representative to be the first and last point of contact, delivering an exceptional client experience. You will manage appointments, answer calls, process patient information, and coordinate with our medical team to streamline care and communication.

Join a supportive team, work 27-35 hours weekly with alternating Saturdays, and earn $19-$25 per hour.