Part-Time Veterinary Client Care Specialist

AmeriVet Veterinary Partners; Torrington (CT); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Health, dental, vision

Life insurance

Mental health resources

401(k) matching

Student loan assistance

Paid time off

Job summary

AmeriVet Veterinary Partners in Torrington, CT, seeks a Veterinary Client Service Representative to manage appointments, answer calls, and ensure seamless communication between clients and our medical team.

You will update records, process billing, and help clients access care through our online store and services. Growth opportunities and a supportive team await in a fast-paced, client‑facing role.

Qualifications

• Excellent communication skills and a strong desire to provide compassionate, client‑focused service.
• Basic proficiency with technology, including scheduling software and online communication platforms.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
• Update client and patient records in our practice management system with accuracy and efficiency.
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
• Maintain organized records of client communications and appointments to streamline operations.
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care.
• Help maintain a clean, organized reception area and assist with daily practice operations as needed.
• Inform clients about services offered, preventive care options, and how to book appointments online or shop the online store.

Skills

Communication

Compassionate service

Tech savvy

Multi-tasking

Education

High school diploma or equivalent

Tools

Scheduling software

CRM/Practice management system

Job description

AmeriVet Veterinary Partners in Torrington, CT, seeks a Veterinary Client Service Representative to manage appointments, answer calls, and ensure seamless communication between clients and our medical team.

You will update records, process billing, and help clients access care through our online store and services. Growth opportunities and a supportive team await in a fast-paced, client‑facing role.