Client Experience Specialist — Veterinary Care

CityVet; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

CityVet Moon Valley is seeking a Client Service Specialist to be the primary point of contact for clients, handling phone and face-to-face interactions and ensuring a pleasant experience that builds loyal brand ambassadors.

Join a team focused on caring for pets and people, with responsibilities including appointment management, client education, and greeting clients as they arrive at the clinic.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
• At least 18 years of age at the time of hire

Job description

CityVet Moon Valley is seeking a Client Service Specialist to be the primary point of contact for clients, handling phone and face-to-face interactions and ensuring a pleasant experience that builds loyal brand ambassadors.

Join a team focused on caring for pets and people, with responsibilities including appointment management, client education, and greeting clients as they arrive at the clinic.