Pet Care Client Experience Specialist

Veterinary Innovative Partners; Hackettstown (NJ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Paid Holidays

Short Term & Long Term Disability

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personal pets

Job summary

Veterinary Innovative Partners is seeking a Client Service Representative (CSR) for their Budd Lake Animal Hospital in Hackettstown, NJ. The CSR will greet clients, manage appointments, and provide exceptional service in a fast-paced veterinary setting. Ideal candidates are organized, compassionate, and have previous customer service experience. This role comes with a competitive hourly pay of $18.00–$20.00 and benefits including health care, retirement plans, and more, promoting a supportive workplace for both clients and pets.

Qualifications

• Ability to create a welcoming atmosphere for clients and pets.
• Strong professionalism and a genuine love for animals.
• Capacity to support clients emotionally during stressful situations.

Responsibilities

• Greet clients and patients warmly and professionally.
• Schedule appointments and manage client information.
• Assist with administrative tasks and patient check-ins.

Skills

Customer service skills

Communication skills

Multitasking

Empathy

Organizational skills

Education

Previous experience in customer service or reception

Experience in a veterinary or healthcare setting

Tools

Practice management software

Microsoft Office

Job description

Veterinary Innovative Partners is seeking a Client Service Representative (CSR) for their Budd Lake Animal Hospital in Hackettstown, NJ. The CSR will greet clients, manage appointments, and provide exceptional service in a fast-paced veterinary setting. Ideal candidates are organized, compassionate, and have previous customer service experience. This role comes with a competitive hourly pay of $18.00–$20.00 and benefits including health care, retirement plans, and more, promoting a supportive workplace for both clients and pets.