Client Service Representative/Receptionist- Budd Lake Animal Hospital - NJ

Veterinary Innovative Partners; Hackettstown (NJ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Paid Holidays

Short Term & Long Term Disability

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personal pets

Job summary

Veterinary Innovative Partners is seeking a Client Service Representative (CSR) for their Budd Lake Animal Hospital in Hackettstown, NJ. The CSR will greet clients, manage appointments, and provide exceptional service in a fast-paced veterinary setting. Ideal candidates are organized, compassionate, and have previous customer service experience. This role comes with a competitive hourly pay of $18.00–$20.00 and benefits including health care, retirement plans, and more, promoting a supportive workplace for both clients and pets.

Qualifications

• Ability to create a welcoming atmosphere for clients and pets.
• Strong professionalism and a genuine love for animals.
• Capacity to support clients emotionally during stressful situations.

Responsibilities

• Greet clients and patients warmly and professionally.
• Schedule appointments and manage client information.
• Assist with administrative tasks and patient check-ins.

Skills

Customer service skills

Communication skills

Multitasking

Empathy

Organizational skills

Education

Previous experience in customer service or reception

Experience in a veterinary or healthcare setting

Tools

Practice management software

Microsoft Office

Job description

Client Service Representative (CSR) / Receptionist

Budd Lake Animal Hospital | Hackettstown, NJ

Budd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused Client Service Representative (CSR) to join our team. As a CSR, you are much more than a receptionist — you are the welcoming face and voice of our hospital and play a vital role in shaping every client’s experience from the moment they walk through our doors or call our practice.

Our ideal candidate is warm, professional, highly organized, and comfortable multitasking in a fast‑paced veterinary environment while maintaining empathy and attention to detail.

About Our Hospital

Budd Lake Animal Hospital is a trusted, full‑service veterinary practice committed to providing high-quality, compassionate care to pets and their families. We pride ourselves on building lasting relationships with our clients, supporting our team, and creating a welcoming environment where both pets and people feel cared for.

To learn more about our hospital and team, visit https://buddlakeah.com/

What You’ll Do

Client Experience and Communication

• Greet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphere
• Answer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and procedures
• Schedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced schedule

Check‑In and Check‑Out Coordination

• Manage client check‑ins by verifying patient information, updating records, and collecting required paperwork
• Process payments accurately and provide clear invoices and receipts
• Coordinate smooth check‑out experiences, including scheduling follow‑up visits and sharing post‑visit or post‑operative instructions

Administrative Support and Organization

• Maintain accurate electronic and paper records, including patient files and appointment logs
• Perform administrative tasks such as data entry, scanning, filing, and document management
• Update and manage client and patient information within the practice management software

Client Education and Support

• Provide basic guidance on preventive care, vaccines, and medications
• Assist clients with forms and help explain treatment plans alongside the medical team
• Offer empathy and patience to clients who may be anxious or emotional about their pets

Team Collaboration

• Work closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow
• Assist with coordinating appointments, procedures, and special requests
• Support a positive, respectful, and team‑oriented work environment

Who You Are

• Friendly, outgoing, and professional with a genuine love for animals and people
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills
• Able to multitask effectively in a fast‑paced setting with frequent interruptions
• Highly organized with strong attention to detail
• Comfortable using computer systems, including practice management software and Microsoft Office
• Empathetic and calm when supporting clients during stressful or emotional situations

Previous experience in customer service or reception is required. Experience in a veterinary or healthcare setting is strongly preferred.

Compensation And Benefits

• Hourly pay: $18.00–$20.00, commensurate with experience

Benefits include

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid HolidaysShort Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Why Join Budd Lake Animal Hospital

Our CSRs are an essential part of our hospital’s success. We value professionalism, teamwork, kindness, and a commitment to exceptional client service. If you are looking for a role where your work truly matters and where you can grow within a supportive veterinary team, we would love to hear from you.

About Veterinary Innovative Partners (VIP)

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care. Join the VIP family, where our team members are our top priority to ensure best‑in‑class personalized care, ownership and accountability, trust, and an exceptional work environment.

Stay connected with VIP

Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.