Vet Clinic: Client Service Specialist

CityVet Support Staff; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CityVet - Universal City is seeking a Client Service Specialist to be the first point of contact for clients, on the phone or in person, delivering a friendly and efficient experience and building loyal brand ambassadors.

As a CSS you will manage appointment check-ins, schedule grooming, clinic, boarding and retail visits, greet clients, communicate delays, and prioritize needs to keep the day running smoothly. A welcoming demeanor and strong communication are essential.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Job description

CityVet - Universal City is seeking a Client Service Specialist to be the first point of contact for clients, on the phone or in person, delivering a friendly and efficient experience and building loyal brand ambassadors.

As a CSS you will manage appointment check-ins, schedule grooming, clinic, boarding and retail visits, greet clients, communicate delays, and prioritize needs to keep the day running smoothly. A welcoming demeanor and strong communication are essential.