Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Briarcliff in Atlanta, GA is seeking an experienced Client Service Representative to join our team. You will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms, delivering friendly, professional service.

You will also perform payments processing, present fees, and participate in product and service recommendations while educating clients on basic pet care. This role emphasizes teamwork and a commitment to high-quality customer experiences.

Qualifications

• Customer service duties include greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Scheduling and processing payments experience preferred.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Job description

VCA Briarcliff in Atlanta, GA is seeking an experienced Client Service Representative to join our team. You will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms, delivering friendly, professional service.

You will also perform payments processing, present fees, and participate in product and service recommendations while educating clients on basic pet care. This role emphasizes teamwork and a commitment to high-quality customer experiences.