Pet Care Client Experience Coordinator

Banfield Pet Hospital; Saint Paul (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Wellness Program

Pet Care Discounts

Job summary

Banfield Pet Hospital in Saint Paul, MN seeks a dedicated Client Service Coordinator to drive patient flow and support the veterinary team. You will welcome clients and pets, educate them on wellness plans, and coordinate appointments and payments to ensure top-notch service.

The role emphasizes excellent communication, teamwork, and a friendly, efficient approach to care in a fast-paced pet hospital setting.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience in customer service preferred.
• Medical terminology knowledge is a plus.

Responsibilities

• Greet and assist clients and pets to ensure a welcoming hospital flow.
• Promote hospital services and route clients and pets for efficient care.
• Educate clients about Optimum Wellness Plans and preventive care.
• Handle scheduling, invoicing, and retail product sales efficiently.

Skills

Customer Focus

Client Service Skills

Communication Skills

Time Management

Integrity & Trust

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Banfield Pet Hospital in Saint Paul, MN seeks a dedicated Client Service Coordinator to drive patient flow and support the veterinary team. You will welcome clients and pets, educate them on wellness plans, and coordinate appointments and payments to ensure top-notch service.

The role emphasizes excellent communication, teamwork, and a friendly, efficient approach to care in a fast-paced pet hospital setting.