Pet Care Client Experience Coordinator

Banfield Pet Hospital; Royal Pines (NC); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Education & Training Support

Life Insurance

Flexible Spending Accounts

Parental Leave

Company Discounts for Pets

Job summary

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing productivity and delivering friendly, informative service. You will educate clients, assist with records, and support the veterinary team to ensure smooth operations.

The role emphasizes communication, customer service, and the ability to multi-task in a busy clinical environment, with opportunities for growth within Banfield’s structure.

Qualifications

• Experience in customer service and client communication.
• Ability to multi-task in a fast-paced veterinary office.
• Proficient with hospital workflow and client flow.
• Strong English communication and writing skills.
• Willingness to work weekends and evenings as needed.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and educate clients on wellness plans.
• Provide prompt, friendly service and educate clients about pet health.
• Assist with documentation, pet history entry, and scheduling.
• Handle invoicing, medications, and retail sales in a professional manner.

Skills

Leadership

Communication Skills

Client Service Skills

Time Management

Organizational Ability

Problem Solving

Cooperativeness

Independence

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing productivity and delivering friendly, informative service. You will educate clients, assist with records, and support the veterinary team to ensure smooth operations.

The role emphasizes communication, customer service, and the ability to multi-task in a busy clinical environment, with opportunities for growth within Banfield’s structure.