Client Experience & Pet Care Coordinator

Medical Management International, Inc.; Monroeville (Allegheny County); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Student Debt Relief Program for Full‑T

Job summary

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive patient flow, greet clients and pets, and support a friendly, efficient veterinary team. You will educate clients about wellness plans, preventive care, and hospital services while ensuring smooth check-in and check-out.

Key duties include managing client documentation, scheduling, processing payments, promoting services, and maintaining accurate records.

Qualifications

• Reads, writes and speaks fluent English with strong grammar and vocabulary.
• Gives attentive, courteous and informative client service.
• Ability to lead and coordinate a team to ensure efficient patient flow.
• Demonstrates time management and prioritization in a busy hospital setting.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and routing flow of clients and pets.
• Maximize the number of pets seen by maintaining an efficient hospital workflow.
• Provide professional, efficient service and educate clients about pet health and wellness plans.

Skills

Communication skills

Client service skills

Leadership

Time management

Problem solving

Multitasking

Job description

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive patient flow, greet clients and pets, and support a friendly, efficient veterinary team. You will educate clients about wellness plans, preventive care, and hospital services while ensuring smooth check-in and check-out.

Key duties include managing client documentation, scheduling, processing payments, promoting services, and maintaining accurate records.