Pet Care Client Experience Coordinator

Medical Management International, Inc.; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

401(k) and Roth retirement plans

Student debt relief for Full-Time DVMs

Paid time off and holidays

Mental health resources

Life insurance

Disability insurance

FSA

HSA

Parental leave

Continuing education allowance

Back-up child and elder care

Fertility and family building support

Digital exercise therapy

Legal plan

Identity protection

Commuter benefits

Three free wellness plans for pets

Exclusive discounts

Job summary

Banfield is seeking a Client Service Coordinator in Phoenix, AZ to drive client/pet flow, support a high-performing veterinary team, and promote comprehensive wellness plans. You will greet clients, gather pet histories, and coordinate appointments while delivering exceptional service in a welcoming hospital environment.

This role offers extensive benefits and a focus on professional growth, with opportunities to engage clients and educate them about preventive care and wellness options for

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield is seeking a Client Service Coordinator in Phoenix, AZ to drive client/pet flow, support a high-performing veterinary team, and promote comprehensive wellness plans. You will greet clients, gather pet histories, and coordinate appointments while delivering exceptional service in a welcoming hospital environment.

This role offers extensive benefits and a focus on professional growth, with opportunities to engage clients and educate them about preventive care and wellness options for