Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Louisville (KY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Associate Life Insurance

Short- and Long-Term Disability

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize veterinary team productivity, and maintain a welcoming, efficient environment. The role focuses on patient care, promoting wellness plans, and providing exceptional service to clients and their pets.

Responsibilities include coordinating client intake, educating clients on pet health and services, handling invoices, and supporting front-desk operations to ensure smooth daily

Qualifications

• Ability to multi-task across multiple tasks with focus.
• Fluent English communication, both written and verbal.
• Organizational ability to create order from chaos.
• Problem solving and practical solution finding.
• Strong client service and relationship skills.
• Mathematical ability - Ability to add, subtract, multipl

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize veterinary team productivity, and maintain a welcoming, efficient environment. The role focuses on patient care, promoting wellness plans, and providing exceptional service to clients and their pets.

Responsibilities include coordinating client intake, educating clients on pet health and services, handling invoices, and supporting front-desk operations to ensure smooth daily