Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Paid time off

Wellness program

Job summary

Banfield Pet Hospital in Phoenix is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming experience and high service standards. You will educate clients on wellness plans and guide them through scheduling, while supporting the veterinary team and maintaining efficient hospital operations.

The role emphasizes promoting services, handling documentation, and ensuring accurate records and smooth patient visits in a fast-paced setting.

Qualifications

• Customer service experience preferred.
• Strong communication with clients and team.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Promote hospital services to recruit new clients.
• Maximize the number of pets seen by the hospital team.
• Provide professional, efficient service and educate clients about pet health.
• Assist with documentation, pet history, and scheduling.

Skills

Customer service

Job description

Banfield Pet Hospital in Phoenix is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming experience and high service standards. You will educate clients on wellness plans and guide them through scheduling, while supporting the veterinary team and maintaining efficient hospital operations.

The role emphasizes promoting services, handling documentation, and ensuring accurate records and smooth patient visits in a fast-paced setting.