Pet Care Client Concierge & Education Advocate

NVA General Practice; Sioux Falls (SD); On-site; USD 19,000 - 25,000; Full time

Job summary

Heather Ridge Pet Hospital is seeking a Client Services Representative to join a compassionate team. You will warmly greet clients and pets, manage check-in/check-out, schedule appointments, and educate owners on pet health and follow-up care.

The role emphasizes honesty, empathy, and dependable service in a busy hospital environment. As a CSR, you’ll handle product sales, payments, and ensure a welcoming, efficient experience while supporting the hospital manager and medical staff.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Prior client service experience is valued, but not required.
• Experience in veterinary or medical settings is a plus.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication rooted in empathy and honesty.
• Basic computer skills including Microsoft Office and practice management software; AVImark is a plus.
• Able to work well in a team and demonstrate genuine care for animals.

Responsibilities

• Greet clients and their pets warmly, assess needs, and manage check-in/check-out.
• Schedule appointments and coordinate care to ensure timely visits.
• Educate clients on pet health, medications, and follow-up care.
• Assist with over-the-counter product sales and honest recommendations.
• Process payments accurately and explain charges clearly.
• Remain calm in emergencies and communicate action steps to clients.
• Keep reception area clean, organized, and welcoming.

Skills

Customer service

Communication

Organization

Teamwork

Empathy

Computer literacy

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

AVImark

Microsoft Office

Job description

Heather Ridge Pet Hospital is seeking a Client Services Representative to join a compassionate team. You will warmly greet clients and pets, manage check-in/check-out, schedule appointments, and educate owners on pet health and follow-up care.

The role emphasizes honesty, empathy, and dependable service in a busy hospital environment. As a CSR, you’ll handle product sales, payments, and ensure a welcoming, efficient experience while supporting the hospital manager and medical staff.