Pet Care Client Experience Concierge - Flexible Schedules

Arista Advanced Pet Care; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Job summary

Arista Advanced Pet Care is seeking a Client Experience Concierge to be the friendly face of our hospital, assisting clients during appointments, drop-off, and pick-up. You will coordinate with the Care Navigation Team to maintain a smooth, welcoming flow and ensure pets and clients feel cared for.

Ideal candidates bring customer-service experience, strong communication skills, and the ability to multitask in a busy clinical setting while staying calm under pressure.

Qualifications

• Comfort in hospital clinical environment required; experience in veterinary general practice preferred.
• Customer service experience required.
• Commitment to exceptional customer service, high-quality care, and overall excellence.
• Ability to multitask and prioritize during busy times.
• Clear and friendly verbal and written communication with clients.
• Ability to work in-person nights, weekends, holidays, and on-call shifts as needed.
• Must be at least 18 years old.

Responsibilities

• Focus on the guest experience for each client during hospital visits in the lobby, exam room, or visiting the pet.
• Work closely with the Care Navigation Team to ensure a streamlined, well-organized experience for each client and their pet.
• Facilitate hospital teams' flow by updating and sharing information through the appropriate channels.
• Be the friendly and professional face of the Arista hospital.
• Maintain a clean and comfortable lobby and exam room environment.

Skills

Customer service

Communication skills

Multitasking

De-escalation under stress

Team collaboration

Job description

Arista Advanced Pet Care is seeking a Client Experience Concierge to be the friendly face of our hospital, assisting clients during appointments, drop-off, and pick-up. You will coordinate with the Care Navigation Team to maintain a smooth, welcoming flow and ensure pets and clients feel cared for.

Ideal candidates bring customer-service experience, strong communication skills, and the ability to multitask in a busy clinical setting while staying calm under pressure.