Pet Care Client Concierge

Banfield Pet Hospital; Medina (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Parental Leave

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow through the hospital, maximizing productivity for the veterinary team and ensuring welcoming, efficient service. The role emphasizes educating clients on wellness plans and hospital services while maintaining accurate records.

Responsibilities include promoting services, assisting with documentation and invoicing, scheduling, and delivering exceptional client experiences to encourage visits and referrals.

Qualifications

• Fluent English with strong written and verbal communication.
• Ability to multi-task in a fast-paced environment while maintaining accuracy.
• Excellent client-service focus and interpersonal skills.
• Strong organizational and time-management abilities.
• Problem-solving mindset and adaptability.
• Attention to detail in patient records and documentation.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Assist with documentation, entering pet information and history in the computer.
• Explain Optimum Wellness Plans and preventative care to clients and schedule services.
• Greet clients and pets, ensure comfort, and educate them about pet health.
• Process invoices, dispense prescription items, and manage appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Communication Skills

Client Service Skills

Time Management

Problem Solving

Organizational Skills

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow through the hospital, maximizing productivity for the veterinary team and ensuring welcoming, efficient service. The role emphasizes educating clients on wellness plans and hospital services while maintaining accurate records.

Responsibilities include promoting services, assisting with documentation and invoicing, scheduling, and delivering exceptional client experiences to encourage visits and referrals.