Pet Care Client Champion (Part-Time)

Mars Petcare; Bolingbrook (IL); Hybrid; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Bolingbrook is seeking a part-time Client Service Representative to greet clients, schedule appointments, handle payments, and guide pets to exam rooms. You will be the friendly face and first impression of the hospital.

Responsibilities include presenting fees, processing payments, recommending products/services, maintaining medical records, and keeping the front desk and reception area neat and welcoming.

Qualifications

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.

Responsibilities

• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and keeping the facility neat and clean.

Skills

Customer service

Telephone etiquette

Scheduling

Communication

Payments processing

Job description

VCA Bolingbrook is seeking a part-time Client Service Representative to greet clients, schedule appointments, handle payments, and guide pets to exam rooms. You will be the friendly face and first impression of the hospital.

Responsibilities include presenting fees, processing payments, recommending products/services, maintaining medical records, and keeping the front desk and reception area neat and welcoming.