Customer Service Representative

Mars Petcare; Bolingbrook (IL); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Bolingbrook is seeking a part-time Client Service Representative to greet clients, schedule appointments, handle payments, and guide pets to exam rooms. You will be the friendly face and first impression of the hospital.

Responsibilities include presenting fees, processing payments, recommending products/services, maintaining medical records, and keeping the front desk and reception area neat and welcoming.

Qualifications

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.

Responsibilities

• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and keeping the facility neat and clean.

Skills

Customer service

Telephone etiquette

Scheduling

Communication

Payments processing

Job description

Client Service Representative (PART TIME)

We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative.

Job Type : PART TIME

Pay Range : $15-$21.37 depending on experience

Shift Differentials Available

Why We Need You:

As the face of VCA Bolingbrook, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The Client Service Representative is the foundation around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com