Pet Care Client Advocate (Part-Time CSR)

Dewittvets; San Diego (CA); Hybrid; USD 28,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

Life insurance

Mental health resources

401(k) matching

Student loan assistance

Paid time off

Holiday pay

Job summary

AmeriVet in San Diego is hiring a part-time Customer Service Representative to greet clients, answer calls and emails, and schedule appointments with care and accuracy.

You will use our practice management tools to send reminders, process payments, and help clients understand services, promotions, and online store options. The role emphasizes empathy and clear communication while collaborating with the veterinary team for a smooth client experience.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a compassionate, client-focused service mindset.
• Prior customer service experience, preferably in veterinary or medical settings.
• Basic proficiency with technology, scheduling software, and online communication platforms.
• Strong organizational skills and the ability to multitask during busy periods.
• Ability to lift up to 40 pounds.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments and send reminders using practice management tools.
• Engage with clients to gather information and triage inquiries.
• Support the medical team and maintain a tidy reception area.

Skills

Customer service

Communication

Scheduling software

Technology literacy

Organizational skills

Ability to lift up to 40 pounds

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet in San Diego is hiring a part-time Customer Service Representative to greet clients, answer calls and emails, and schedule appointments with care and accuracy.

You will use our practice management tools to send reminders, process payments, and help clients understand services, promotions, and online store options. The role emphasizes empathy and clear communication while collaborating with the veterinary team for a smooth client experience.