Veterinary Client Experience Specialist (Part-Time)

Amerivet; San Diego (CA); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Health insurance

401(k) matching

Employee discounts

Job summary

AmeriVet is seeking a Customer Service Representative in San Diego to handle client communications, scheduling, and post-visit instructions. You will greet clients, collect essential information, and guide them through online booking and store shopping options.

The role emphasizes compassionate service, efficient use of scheduling software, and maintaining accurate records while assisting the medical team as needed. This is a part-time position with competitive pay in a veterinary setting.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or medical setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
• Ability to lift up to 40 pounds independently.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Send appointment reminders, confirmations, and follow-ups to keep clients informed.
• Make outbound calls to re-engage lapsed clients and encourage scheduling.
• Greet clients and ensure a positive experience throughout their visit.
• Triage inquiries and direct more complex questions to the medical team.

Skills

Customer service

Communication

Scheduling software

Technology proficiency

Organizational skills

Physical ability

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet is seeking a Customer Service Representative in San Diego to handle client communications, scheduling, and post-visit instructions. You will greet clients, collect essential information, and guide them through online booking and store shopping options.

The role emphasizes compassionate service, efficient use of scheduling software, and maintaining accurate records while assisting the medical team as needed. This is a part-time position with competitive pay in a veterinary setting.