Pet Care Customer Service Specialist

VCA Animal Hospitals; San Diego (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Employee pet discounts

Job summary

VCA Animal Specialty Group in San Diego is seeking an experienced Client Service Representative to join our team. The CSR serves as the face of the practice, greeting visitors, guiding clients and their pets, scheduling appointments, handling payments, and assisting with product and service recommendations.

The position emphasizes customer service excellence, clear communication, and professional conduct to support our mission of prioritizing pet health and client satisfaction.

Qualifications

• Experience in customer service or client-facing roles.
• Ability to explain fees and process payments to clients.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments for the practice.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments to clients.
• Assist with product and service recommendations, including prescriptions.

Skills

Customer service

Communication skills

Professionalism

Scheduling

Job description

VCA Animal Specialty Group in San Diego is seeking an experienced Client Service Representative to join our team. The CSR serves as the face of the practice, greeting visitors, guiding clients and their pets, scheduling appointments, handling payments, and assisting with product and service recommendations.

The position emphasizes customer service excellence, clear communication, and professional conduct to support our mission of prioritizing pet health and client satisfaction.