Pet Care Client Advocate & Front Desk Specialist | Pet Discounts

VCA Animal Hospitals, Inc; Lakewood (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc in Lakewood, OH is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients and their pets, guiding them to exam rooms, and handling administrative tasks with professionalism.

The role includes scheduling, payments, product and service recommendations, and basic education on pet care. We offer competitive benefits and support a team-focused environment.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals, Inc in Lakewood, OH is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients and their pets, guiding them to exam rooms, and handling administrative tasks with professionalism.

The role includes scheduling, payments, product and service recommendations, and basic education on pet care. We offer competitive benefits and support a team-focused environment.