Pet Care Client Experience Specialist

Mars Petcare; Lakewood (OH); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discounts

Job summary

Lakewood Animal Hospital in Lakewood, OH is seeking a Client Service Representative to set the tone for the practice, greet clients, answer calls, schedule appointments, and guide pets to exam rooms.

This role handles payments, explains fees, suggests products and services, educates clients on basic pet care, maintains medical records, and helps keep the facility clean. We offer competitive pay and a comprehensive benefits package.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and keeping the facility neat and clean inside and outside.

Job description

Lakewood Animal Hospital in Lakewood, OH is seeking a Client Service Representative to set the tone for the practice, greet clients, answer calls, schedule appointments, and guide pets to exam rooms.

This role handles payments, explains fees, suggests products and services, educates clients on basic pet care, maintains medical records, and helps keep the facility clean. We offer competitive pay and a comprehensive benefits package.