Pest & Lawn Operations Lead — Talent & Training

Rentokil North America; Cape Coral (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) retirement plan

Vacation and sick days

Paid holidays

Job summary

Rentokil North America is seeking an experienced supervisor to oversee technician recruiting, training, coaching, and accountability to maximize staffing stability and customer retention. You will lead residential and commercial pest, termite, lawn techs and ensure ongoing performance evaluation.

Responsibilities include evaluating technician performance, addressing customer concerns, and maintaining safety and regulatory compliance across the branch.

Qualifications

• High school diploma (or GED) required.
• Licenses/certificates as required by federal, state, and/or local regulations.
• Maintain valid driver's license.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Skills

Problem solving

Leadership

Communication

Team motivation

Rapport building

Education

High school diploma (or GED)

Job description

Rentokil North America is seeking an experienced supervisor to oversee technician recruiting, training, coaching, and accountability to maximize staffing stability and customer retention. You will lead residential and commercial pest, termite, lawn techs and ensure ongoing performance evaluation.

Responsibilities include evaluating technician performance, addressing customer concerns, and maintaining safety and regulatory compliance across the branch.