Pest Control Customer Service Pro

Northwest Exterminating; Stafford (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Paid vacation, holidays, and sick time

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist in Stafford, TX to handle inbound/outbound calls, schedule service visits, and optimize routes for technicians. You’ll maintain accurate customer records, resolve issues, and support branch growth with empathy and efficiency.

This role emphasizes a service mindset, reliability, and collaboration in a fast-paced office environment. Comprehensive benefits, training, and growth opportunities are provided.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritise tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based and Web-based system to track routes and optimize schedules
• Schedule appointments for technicians to minimize drive time and distance
• Identify customer concerns and evaluate needs through listening and questioning
• Maintain customer database with accurate information including call details and payments
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and safeguard customer privacy

Skills

Customer Service

Sales

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Stafford, TX to handle inbound/outbound calls, schedule service visits, and optimize routes for technicians. You’ll maintain accurate customer records, resolve issues, and support branch growth with empathy and efficiency.

This role emphasizes a service mindset, reliability, and collaboration in a fast-paced office environment. Comprehensive benefits, training, and growth opportunities are provided.