Pest Control: Customer Experience Specialist

Northwest Exterminating; Vancouver (WA); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Maternity benefits

Life Insurance

401(k) with company match

Paid time off

Tuition reimbursement

Dependent scholarships

Industry leading training program

Descripción de la vacante

Orkin is seeking a Customer Service Specialist in Vancouver, WA to deliver best-in-class pest service experiences. You will handle incoming requests, schedule visits, and coordinate routes with the field team, demonstrating empathy and a service mindset.

No industry experience required; the company offers comprehensive training, medical/dental/vision coverage, a 401(k) program, paid vacation/holidays/sick leave, and opportunities to grow within a stable national leader.

Formación

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsabilidades

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs and initiatives
• Safeguards customer’s privacy and other proprietary information

Conocimientos

Customer service

Sales experience

Interpersonal communication

Microsoft Office

Time management

Educación

High School Diploma or equivalent

Herramientas

Windows-based system

Web-based system

Scheduling software

Descripción del empleo

Orkin is seeking a Customer Service Specialist in Vancouver, WA to deliver best-in-class pest service experiences. You will handle incoming requests, schedule visits, and coordinate routes with the field team, demonstrating empathy and a service mindset.

No industry experience required; the company offers comprehensive training, medical/dental/vision coverage, a 401(k) program, paid vacation/holidays/sick leave, and opportunities to grow within a stable national leader.